Mon-Fri: 9AM to 5PM
  • CALL-US: +1 (949) 676-0040


Frequently Asked Questions About Managed IT Services (Network Administration)

Freequently asked Questions

Managed services in IT, provided by a “Managed Services Provider” (MSP), are one of the leading ways modern businesses keep their IT systems secure from cyber threats. Typically, managed services in IT include around-the-clock cyber threat monitoring and prevention, after-hours security patching and updates, and detailed reporting on IT security over a specified timeframe (like a month). Beyond that, most MSPs provide additional services, such as on-site support, business continuity, or software licensing management, but all MSPs are different. It’s best to ask every MSP what they offer.

There’s no such thing as “standardized pricing” for managed IT services because many MSPs intentionally make it hard to understand what they offer. In many cases, comparing MSPs in terms of price can feel like comparing apples and… orangutans. To find the right MSP at the right price for your needs, your best bet is to find the rare MSP that offers all-in, fixed-fee pricing with no hidden costs. When you find that combo, give yourself a high five for your awesome research skills.

…By the way, Syno Force Inc, happens to offer exactly that combo (plus endless free high-fives), so you know where to start looking.

The main benefits of managed IT services are peace of mind and lower overall technology costs. Peace of mind because you know that your data is secure from ~99% of cyberattacks (there’s no such thing as 100% security) and because you can call for IT support any time you need it. The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are costly. When it comes to managed IT services, an ounce of prevention is more cost-effective than a pound of cure.

Simply put: most organizations use managed IT services because modern cybersecurity is a pain in the neck. Securing your networks and devices takes constant attention to the most minuscule details on a daily basis. Cybersecurity has high stakes too: even one single missed detail has the potential to let malicious hackers into your systems. Even if you have an in-house IT team to handle your business technology, they might not have the time to painstakingly focus on security day in and day out. Most in-house teams are too busy putting out fires to keep up with comprehensive cybersecurity.

We’re not going to lie: it takes time and hard work to choose a managed IT services provider – but there are ways you can speed up the process. Start by identifying which IT services you need (such as business continuity, software licensing, or mobile device management), compile a short list of MSPs that provide those services, and then start making calls and taking notes. Handy tips:
  1. Call the MSPs that other business leaders recommend
  2. Don’t call the MSPs that other business leaders hate
  3. Start here

When comparing managed IT services vs. break/fix, the word you want to keep in mind is “proactive.” Break/fix companies provide traditional IT services: you break your technology, they come and fix it for you. But with the rise of cybercrime these days, malicious hackers make their money by breaking your tech – and it’s not always possible to fix what they destroy. Managed IT services proactively prevent ~99% of breakage and cyberattacks by keeping your systems up to date and secure around the clock. Of course, the best MSPs will also roll up their sleeves and get to work fixing your systems when you need them to, which means that managed IT services providers are often break/fix providers too.

When considering IT managed services vs. staff augmentation, keep in mind that managed IT services provide comprehensive support for all your technology, without you having to lift a finger. Staff augmentation provides an outsourced IT team that your in-house IT team can call in when they need additional help. Staff augmentation is handy when undertaking large, multifaceted IT projects, such as moving to Office 365 or installing a new VoIP (internet phone) system. IT managed services are best for business leaders who don’t have the resources to hire a full-time, 24/7, in-house staff plus additional contractors.

Trying to decide between managed services vs. consulting? Professionals in both focus areas will help you determine the best business technology to support your company’s future, and both will implement that technology for you. Here’s how they differ: Though a consultant typically walks away at the end of an implementation or other engagement, a managed services provider (MSP) will support your company’s IT for years to come, developing a long-term relationship that keeps your technology working well, worry-free.